Program Specialist HERO Vet Tap

Full Time 35 hours per week/$20.00 per hour.

The HERO/Vet-Tap Program Specialist will act as the assistant to the HERO/Vet-Tap Program Managers and be trained in all aspects of the programs. Responsibilities of this position include but are not limited to the following:

General Program Duties:

· Perform intakes, collect required forms, manage hardcopy, and electronic client records.

· Develop individual service plans for each client in conjunction with the Program manager.

· Assist with surveys, process registrations, provide appropriate referrals

· Support: Provide safe and non-judgmental environment for members to share their concerns and experiences; provide families/caregivers with information on the program

· Program development: Assist in designing appropriate support and socialization activities; in collaboration with the Program Manager, establish, recruit for, and facilitate support groups; recruit volunteers/mentors and clients for program, and other activities as needed

· Regular coordination with Program Manager; assist with educational programs and training

· Program Compliance: Provide services within program guidelines, seek guidance from Director of Veterans; Programs if unclear.

Advocacy, Support, and I&R:

· Meet with veterans individually and/or with families to provide support and advocacy as needed; discuss findings and impressions with supervisor; present and explain program to individual and/or family; secure required documentation; address concerns and questions; manage expectations

· Provide service in-home or out-of-home on days and times specified, in accordance with agreements made; consult with supervisor about issues involving possible interventions or uncertainty; provide appropriate referrals.

· Collaborate with Program Manager in setting up quarterly recreation/socialization activities for veterans, their families, and other stakeholders (advisory board, staff, etc.)

Other Duties:

· Reporting: Maintain and keep current individual client records as required; maintain record of client interactions and service delivery. Complete monthly, quarterly, annual program reports with the Program manager. Attend training and/or supervision meetings as required

· Contribution: Actively participate in cooperative efforts of the Veterans Department; participate in activities that contribute to the overall welfare of the agency; undertake other duties as assigned by the Director of Veterans Programs.

· Facilitate the referral and hand off process from the HERO and/or Vet-Tap programs to the Vet2Vet program for continuing support